The chat button is visible but does not function. What should I do?
Answer:
Contact us by telephone, send an e-mail or use the contact form. You can find all of our contact information on our website.
Arrangements
- Can I also make changes to arrangements?
- Can I choose a ship myself when booking an arrangement?
- Can I choose another departure port?
- What is included in an arrangement?
Booking/reservations
- How can I obtain a tailor-made quotation?
- How do I know if a ship is available?
- Is it possible to option a ship?
- What are the General Conditions?
Bus transport
- Can I also change the place of departure at short notice?
- For how many people can I book a bus transfer?
- How can I book a bus?
- How much is a bus transfer?
- When do I get the tickets?
- When do I pay for my bus transfer?
- When do we have to pay for the bus?
- Which bus connections can i book?
Catering
- Can I take care of the catering myself?
- Can we also cook ourselves on board?
- How can I order a catering at NAUPAR?
- How can I order draft beer?
- May we bring our own champagne?
- May we bring our own draft beer?
- Until when can I adjust the number of people for my catering order?
- Until when can I order catering?
- Where does the crew eat?
- Which catering can I order?
Chat
- How does the chat function work?
- No chat button is displayed. What now?
- The chat button is visible but does not function. What should I do?
- When are we available?
General
- ATMs - with which cards can I withdraw money?
- Can I take the wedding car to the ship?
- Children and adolescents
- How long are the stores open?
- Should i make an insurance?
- What holidays are there in the Netherlands?
- What is in the service-pack-basic?
- What is the (telephone) country code?
- What is the Dutch climate like?
- What is the mains voltage in the Netherlands?
- Where can i find the route to the harbors?
- Which general emergency numbers are there in the Netherlands?
Insurance
- A family member of someone in the group becomes ill. The group has taken out a group insurance policy for cancellation. Can the whole group cancel the trip?
- Do we need to inform you of the names of every individual person in the group?
- Does NAUPAR also offer an insurance for students that need to repeat a year in school?
- Does NAUPAR have an insurance for daytrips?
- Does NAUPAR have an insurance for sailing trips with several days?
- How can I report a claim?
- I have booked a coach; can this be included in the insurance?
- I have booked more than one ship with one group, can we take out one insurance policy for the whole group?
- I have booked three ships, one of the group leaders becomes ill and therefore one ship has to be cancelled. Is this possible?
- I have caused damage to the ship furnishings. Is this covered?
- I have ordered catering/food supplies, but the ship cannot leave harbour due to high wind. We decide to board the ship anyway to make use of the catering. Do I get a refund for the ship hire in this case?
- I have sustained injury on board. Who is responsible? From what insurance policy can this be recovered?
- One person from the group falls ill; will this person get his money back individually?
- The group leader/teacher falls ill. Can the group as a whole cancel the trip?
- What does De Europeesche insurance company need to know if a trip is cancelled because the ship cannot leave harbour due to a storm?
- What exactly does the cover include?
- Which costs are applicable to the overall arrangement price? (to be filled in on the form)
- Who are insured?
- Who is able to take out this insurance?
- Why De Europeesche insurance company?
- Why this insurance?
Parking
- How high is the VOC parking garage?
- How many cars fit into the VOC parking garage?
- How many tickets should I draw?
- Should I get a parking ticket?
- Where in Lelystad can I park?
Payment
- What are the payment conditions for the catering and supplementary services?
- What are the payment conditions for the ship hire?
- What is Shared Payment?
Prices
- Can I hire towels and bed linen?
- Can NAUPAR also arrange the bus transfer for us?
- Do you work with discounts and surcharges?
- Is the final cleaning included in the price?
- What is included in the hire?
- What will be the cost if I choose to depart from a different harbour than the home harbour?
- What's in the basic Service pack basic?
- When can I order towels, duvet covers or the basic service package?
Sailing trip
- Are there enough life vests on board?
- Can I become seasick?
- Can/may I fish when I am on board?
- Do I always have to assist the crew on board?
- Does the skipper or mate have a lifeguard certificate?
- Is it possible to barbeque on board, if yes, where?
- Is sailing experience required to participate in a trip?
- Is there a possibility during the day to make a stopover in another port city?
- What entertainment options are there on board?
- What to do in bad weather?
- Where can I find the boarding information/latest information about my sailing trip?
- Which clothes do you recommend?
- Which luggage should I take?
- Which route is being sailed?
The ships
- Are our ships wheelchair-friendly?
- Are pets allowed on board?
- At what wind force is the ship not allowed to leave harbour?
- How safe is the ship?
- Is it possible to board earlier?
- What equipment is there on board?
Wedding
- A wedding on the ship seems really fantastic to us but how do we get everything organized there? We would like to have a flower decoration and a hairdresser for the bridal hairstyle.
- Because we have a long journey to get to the ship, could NAUPAR help us with finding a resident for the night?
- Can get my own wedding cake?
- Can I choose a different wedding cake?
- Can I marry on the open sea?
- Can I take the wedding car to the ship?
- Children and adolescents
- How many layers does the cake have?
- In which municipality can I marry?
- Should i make an insurance?
- What about the fees?
- What does the "traditional wedding cake" made by NAUPAR look like?
- Where can I register for my marriage?
- Where do I have to submit the application for the wedding?
- Which general emergency numbers are there in the Netherlands?