Arrangements

• Can I also make changes to arrangements?
• Can I choose a ship myself when booking an arrangement?
• Can I choose another departure port?
• What is included in an arrangement?

Booking/reservations

• How can I obtain a tailor-made quotation?
• How do I know if a ship is available?
• Is it possible to option a ship?
• What are the General Conditions?

Bus transport

• Can I also change the place of departure at short notice?
• For how many people can I book a bus transfer?
• How can I book a bus?
• How much is a bus transfer?
• When do I get the tickets?
• When do I pay for my bus transfer?
• When do we have to pay for the bus?
• Which bus connections can i book?

Catering

• Can I take care of the catering myself?
• Can we also cook ourselves on board?
• How can I order a catering at NAUPAR?
• How can I order draft beer?
• May we bring our own champagne?
• May we bring our own draft beer?
• Until when can I adjust the number of people for my catering order?
• Until when can I order catering?
• Where does the crew eat?
• Which catering can I order?

Chat

• How does the chat function work?
• No chat button is displayed. What now?
• The chat button is visible but does not function. What should I do?
• When are we available?

General

• ATMs - with which cards can I withdraw money?
• Can I take the wedding car to the ship?
• Children and adolescents
• How long are the stores open?
• Should i make an insurance?
• What holidays are there in the Netherlands?
• What is in the service-pack-basic?
• What is the (telephone) country code?
• What is the Dutch climate like?
• What is the mains voltage in the Netherlands?
• Where can i find the route to the harbors?
• Which general emergency numbers are there in the Netherlands?

Insurance

• A family member of someone in the group becomes ill. The group has taken out a group insurance policy for cancellation. Can the whole group cancel the trip?
• Do we need to inform you of the names of every individual person in the group?
• Does NAUPAR also offer an insurance for students that need to repeat a year in school?
• Does NAUPAR have an insurance for daytrips?
• Does NAUPAR have an insurance for sailing trips with several days?
• How can I report a claim?
• I have booked a coach; can this be included in the insurance?
• I have booked more than one ship with one group, can we take out one insurance policy for the whole group?
• I have booked three ships, one of the group leaders becomes ill and therefore one ship has to be cancelled. Is this possible?
• I have caused damage to the ship furnishings. Is this covered?
• I have ordered catering/food supplies, but the ship cannot leave harbour due to high wind. We decide to board the ship anyway to make use of the catering. Do I get a refund for the ship hire in this case?
• I have sustained injury on board. Who is responsible? From what insurance policy can this be recovered?
• One person from the group falls ill; will this person get his money back individually?
• The group leader/teacher falls ill. Can the group as a whole cancel the trip?
• What does De Europeesche insurance company need to know if a trip is cancelled because the ship cannot leave harbour due to a storm?
• What exactly does the cover include?
• Which costs are applicable to the overall arrangement price? (to be filled in on the form)
• Who are insured?
• Who is able to take out this insurance?
• Why De Europeesche insurance company?
• Why this insurance?

Parking

• How high is the VOC parking garage?
• How many cars fit into the VOC parking garage?
• How many tickets should I draw?
• Should I get a parking ticket?
• Where in Lelystad can I park?

Payment

• What are the payment conditions for the catering and supplementary services?
• What are the payment conditions for the ship hire?
• What is Shared Payment?

Prices

• Can I hire towels and bed linen?
• Can NAUPAR also arrange the bus transfer for us?
• Do you work with discounts and surcharges?
• Is the final cleaning included in the price?
• What is included in the hire?
• What will be the cost if I choose to depart from a different harbour than the home harbour?
• What's in the basic Service pack basic?
• When can I order towels, duvet covers or the basic service package?

Sailing trip

• Are there enough life vests on board?
• Can I become seasick?
• Can/may I fish when I am on board?
• Do I always have to assist the crew on board?
• Does the skipper or mate have a lifeguard certificate?
• Is it possible to barbeque on board, if yes, where?
• Is sailing experience required to participate in a trip?
• Is there a possibility during the day to make a stopover in another port city?
• What entertainment options are there on board?
• What to do in bad weather?
• Where can I find the boarding information/latest information about my sailing trip?
• Which clothes do you recommend?
• Which luggage should I take?
• Which route is being sailed?

The ships

• Are our ships wheelchair-friendly?
• Are pets allowed on board?
• At what wind force is the ship not allowed to leave harbour?
• How safe is the ship?
• Is it possible to board earlier?
• What equipment is there on board?

Wedding

• A wedding on the ship seems really fantastic to us but how do we get everything organized there? We would like to have a flower decoration and a hairdresser for the bridal hairstyle.
• Because we have a long journey to get to the ship, could NAUPAR help us with finding a resident for the night?
• Can get my own wedding cake?
• Can I choose a different wedding cake?
• Can I marry on the open sea?
• Can I take the wedding car to the ship?
• Children and adolescents
• How many layers does the cake have?
• In which municipality can I marry?
• Should i make an insurance?
• What about the fees?
• What does the "traditional wedding cake" made by NAUPAR look like?
• Where can I register for my marriage?
• Where do I have to submit the application for the wedding?
• Which general emergency numbers are there in the Netherlands?

• Does NAUPAR have an insurance for sailing trips with several days?